Customer operations

Knowledge Base Writer

You will transform policies, tickets, and product notes into accurate help-centre articles, macros, and troubleshooting flows. The role emphasizes clarity, empathy, and complete resolution steps.

Typical project range

$16–$25/hr

Flexible, project-based

Apply for This Role

Applying is free. Available projects show the exact worker rate before you choose to begin.

What You May Work On

Write step-by-step customer guidance

Identify missing policy or troubleshooting details

Standardize terminology across articles

Revise content using support-quality findings

What Strong Applicants Bring

Clear instructional writing

Customer-support or documentation experience

Strong attention to policy boundaries

Ability to write for stressed or time-limited readers

Application Materials

Resume

PDF or DOCX · required

Cover letter

PDF or DOCX · required

Relevant work sample

A help article, FAQ, or process guide in PDF or DOCX

Assessment after initial review

Customer Resolution Guide

Invited applicants complete an original 600–900 word role-specific exercise. It uses a fictional scenario, is reviewed for reasoning and writing quality, and is never delivered as customer work.

Start Application