Customer operations

Customer Support Quality Analyst

You will score authorized support records against a versioned rubric, explain findings, and identify coaching or knowledge-base opportunities. Work separates observable evidence from assumptions and protects customer information throughout review.

Typical project range

$16–$30/hr

Flexible, project-based

Apply for This Role

Applying is free. Available projects show the exact worker rate before you choose to begin.

What You May Work On

Score interactions using documented criteria

Identify missing resolution steps and policy risks

Write specific, evidence-based coaching notes

Recognize recurring issues for escalation

What Strong Applicants Bring

Customer-support or quality-review experience

Balanced and consistent scoring judgment

Clear feedback writing

Strong confidentiality practices

Application Materials

Resume

PDF or DOCX · required

Cover letter

PDF or DOCX · required

Relevant work sample

A support-quality scorecard, coaching note, or service-review sample in PDF or DOCX

Assessment after initial review

Support Quality Evaluation

Invited applicants complete an original 600–900 word role-specific exercise using lawful public sources or a provided non-customer sample. It is reviewed for reasoning, accuracy, source discipline, and writing quality and is never delivered as customer work.

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